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"mental health care"

About: The Longley Centre / Maple Ward

I sadly a have the pleasure of visting maple ward, after being on quite a

serouis hypomania for more that a week.

I was clearly in a massive state of distress and agatiaion.

With my mood very high and very volatile.

There was a member of staff who was helpful and seems to have a calming affect also, clearly was quite empatic toward my state of mind.

I had to wait for the doctors and mental health time to come and assess me, which I was very ajtated about due to me not realize the police were going to section me(and were quite forceful but sometime that needs to be the case I can accept that) also being trapped in such a small room, with to officers, and it being a not smoking hospital(inside and out)

when they did come I was greeted by a young doctors and someone who I new from the past who looked at me in a very smug mannar.

The procced to ask the usal question, while all the time one of them, sat there looking totally, despondent, and somewhat bored.

Having spoke to the young doctor they told me they was going to make a decision on my "wellbeing" and was of to another room.

Which I found very strange due to it being my wellbeing and I should be involved, ask they left the room the doctor who I had met before, turned round very abruptly and say "maybe we will get some peace and quite"

I mean by anyone nature if someone is clearly in a state of distress atagonising this person is the last thing a "proffisnal"

is ment to do. They came back in town me I was free to go and they would be writing to the mental health team. They person who I did not get on with I told them they choose words, just laughed before trying to walk of, but on the plus side I managed to lunch a trivfel they had givin me at them, covering the two police officers at the same time.

Yet again the system has failed to help me in any manner.

Yet again I have come across ataganist worker who likes to wind you up and see you go off(as funny)

yet again the police have done a better job

yet again there ward has proven to me, they don't like ill patines.

Yet again there ward has proven they can not deal with highly volatile and the must vunralble in socailty.

We truly don't have any mental health care in the uk !

They people get paid for noting, other than one dimond the rest you find will be coal !

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Responses

Response from Laura Di Bona, Engagement Manager, Engagement & Experience, SHSC 6 years ago
Laura Di Bona
Engagement Manager, Engagement & Experience,
SHSC
Submitted on 15/05/2017 at 09:00
Published on Care Opinion at 11:08


Thank you for taking the time to write about your recent experience of Maple Ward.

We are very sorry to hear that you were unhappy with this visit and felt that the assessment you received was unsuitable. We are now a smoke free environment and also have regulations that we must follow in terms of the rooms in which we see people. We are glad that you found some comfort from the member of staff you mentioned, but disappointed that you did not experience the same level of comfort from all staff. We will be discussing your feedback with the team.

We value all feedback received from service users, carers and staff about our services as this helps us to develop and improve the provision of our services. We are concerned about your experiences and would like to be able to investigate further so that we can try to improve our services for others. We would be grateful if you would contact one of us to discuss your experiences further.

Please contact Alison Shore (Project Manager for Acute Inpatient Services) on Alison.Shore@shsc.nhs.uk or Tel: 0114 22261558 or Laura Di Bona (Engagement manager) on Laura.dibona@shsc.nhs.uk or Tel: 0114 2718283.

Alternatively, if you would like to make a complaint directly to Sheffield Health and Social Care then please email complaints@shsc.nhs.uk.or ring 0114 2718956.

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