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"The Burrows and Pain"

About: Northamptonshire Healthcare NHS Foundation Trust / Child and adolescent mental health

(as the patient),

 I had been in previous inpatient settings prior to The Burrows, I was being transferred from a low secure unit and it was meant to be a step down. I was very distressed and I kept asking for 1: 1 support but I would be declined due to staff shortage. They would only speak to me when I was in crisis in which resulted to me being restrained and even then they would only tell me to comply with them or they will inflict pain to control me and use an injection to sedate me, I have now been diagnosed with a slipped disc and when explaining the types of restraint I have been in my physiotherapist pinpointed it was most likely to come from the restraints The Burrows used.

The staff were very quick to restrain and seemed to use pain to control us, and they would always use prone restraint (face down). The medical team were blunt and always rushed the appointments, they seemed to belittle me and called me attention seeking, They would never tell my parents what happened until I did, It was decided to transfer me to a medium secure unit and they didnt tell me until an hour before I left, I was sent in a white van which had a caged cell at the back and I was treated like a criminal.. I would not recommend this unit to anyone from my experience, it seemed  a hell hole to me, they use pain compliance and are very quick to section you and seclude you in my experience.


Response from Charlotte Gordon, Patient Advice and Liaison Service Officer, Northamptonshire Healthcare NHS Foundation Trust 3 years ago
Charlotte Gordon
Patient Advice and Liaison Service Officer,
Northamptonshire Healthcare NHS Foundation Trust
Submitted on 11/04/2017 at 10:48
Published on Care Opinion at 12:09

Thank you for taking the time to communicate to us your experiences with Northamptonshire Healthcare NHS Foundation Trust.

I would like to extend my apologies in regards to your experiences within The Burrows.

Your feedback is important to us, so that we can continually work to improve the quality of our services.

Feedback is always taken seriously and acted on where you have raised a concern or suggestion.

The time you have taken to get in touch with us is valued and if you would like us to look into the matter further, please contact;

Charlotte Gordon

PALS Officer

0800 917 8504

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