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"Orthopaedic review of MRI"

About: Shepton Mallet Community Hospital

I arrived five minutes late for an appointment. When I arrived none of the three nurses behind the reception desk looked up from their discussion so I had to interrupt to let them know I was here. They took my letter and told me to sit. I needed the bathroom and asked one of the nurses. I visited and came back and shortly after was called for my appointment. As soon as I was in the room the specialist informed me I was 15 minutes late. I explained that I'd been sat out there but they said they'd checked.

It would seem that the nurses at the front desk didn't let the nurse supporting the Specialist that I had had to pop to the bathroom. Being berated when despite horrendous back/leg pain you've done you're best is just not on. There has never been parking when I've visited which always means parking illegally and walking further.

Once the Specialist had their say they went on to inform me that I was a candidate for surgery, which is what they recommend. The specialist didn't seem

Inclined to help me understand the damage that I'd been done and offered no hope of me managing in anyway other than surgery. The information was clear and their attitude patronising and dismissive. The consultant followed me out and was still trying to push the surgery option.

It may be that surgery is the best option, but not once did they ask about my circumstances and how I might manage a recovery. All in all I shall avoid going to see the specialist again, and won't recommend them to anyone I know.

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Responses

Response from Shepton Mallet Community Hospital 7 years ago
Shepton Mallet Community Hospital
Submitted on 02/03/2017 at 10:28
Published on nhs.uk on 04/03/2017 at 02:41


Good morning

Thank you for bringing this less than satisfactory experience to the attention of the Patient Advice and Liaison Service, (PALS), service for Somerset Partnership NHS Foundation Trust. We can only apologise for what has happened, but would like to look into it further on your behalf. However, in order to do so we would need some more information, so if you would like to call the PALS team on Tel: 01278 432022 or email us at pals@sompar.nhs.uk we will take this matter forward.

With kind regards

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