What could be improved
The telephone switchboard. 'Your call is important to us. You are 15th in the queue' And when I eventually got through the operator denied all knowledge of the service I required and had used there only recently. I had to ring the consultant's secretary whose direct number I had for help which was not her job.
"The telephone switchboard. 'Your ..."
Posted via nhs.uk
Do you have a similar story to tell?
Tell your story & make a difference ››