"I was very happy with the service ..."
About: Westmorland General Hospital Westmorland General Hospital Kendal LA9 7RG
Posted via nhs.uk
What I liked
I was very happy with the service that the consultant gave to me. He wanted to see me again in 6 months time.
What could be improved
I was told that I could not make an appointment, but a letter would be sent to me two weeks before my appointment was due. It did not arrive!. In fact last time the promised reminder letter was not sent either!
I called at the hospital outpatients department to make the appointment, and was told that the waiting list was seven weeks! No point in waiting until two weeks before the appointment is due when the waiting list is seven weeks!
My apppontment should have been about 01 October.
I do now have an appointment on 19 November for Orthoptomist, and then followed by the consultant.
I should say that the lady on outpatients reception who made the appointment did not seen to be very familiar with your computer system.
It would be more helpful if the appointment could be made when the consultant states that he wants to see me again