"The staff was friendly and informative. When ..."

What I liked

The staff was friendly and informative.

When I asked how many people were still infront of me, she looked it up and told me, so that I could estimate how long I still had to wait.

What could be improved

I was at the A&E dpt on a Monday evening.

Mondays are the most busiest days of the week I have been told by the doctor later, but this particular Monday was exceptional busy as I was waiting close to 4 hours.

I was not upset about this because ny case was not as sever but then again, if it had been I would have suffered there waiting for a long time to be helped.

I wished that the hospital could offer at least something for people who have to wait for hours.

I was thinking of magazines or a TV on the wall, or a free cold water dispenser.

The commercial drinks machine was broken by the way.

Waiting for almost 4 hours ?

Well, if you don't have any alternative anyway then you might as well hang in there but the NHS system in this country is pretty poor.

I say that mainly because I'm very disappointed with most general practicioners in Lodnon.

Anything else?

The staff being friendly makes a lot of difference to cope with the poor health system.

I have been in hospital for a month in 2006 (NHNN) and almost all staff I met were very friendly.

Otherwise I wouldn't have recovered as good as I had to be honest.

Why do I say that ?

Because it DOES make a difference HOW you're treated.

At the same time we have to be realistic about what to be able to expect.