"Generally the people are very ..."

About: Sir Robert Peel Hospital

What I liked

Generally the people are very nice but they are always changing the dates of my appiontment - which is OK as I realise that things change. However, they will not answer the phone when I try to change the date etc. VERY, VERY, VERY POOR. I get to the point where I think "Why should I waste my time if they won't employ enough people to answer the phone". I am going to try one more time and then give up and then I get blamed for being a 'no show'. Not fair really!

What could be improved

See above

Story from nhs.uk

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