Care Opinion

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Excellent treatment

Posted By metatarsal

"Excellent treatment"

About: New Victoria Hospital (Glasgow)

(as the patient),

The treatment was excellent. They provided timely treatments and clear explanations.

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 8 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 16/02/2017 at 12:00
Published on Care Opinion at 12:22

Thanks very much for getting in touch - I'm glad you had such a positive experience at the New Victoria and that the care you had was both efficient and well explained to you.

If you are able to let me know which department you were treated in I can make sure that your comments are passed on to the relevant team so that they get to hear about the excellent care they gave you.

Thanks again,

Lorna

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by metatarsal (the patient)

Thanks for your quick reply.

I was treated in the Minor Injuries Clinic, arriving at about 10.40 in the morning.

Everyone who helped me was engaging, helpful and sympathetic.

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