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Caring & compassionate throughout the whole consultation.

Posted By Person Centred Kat

"Caring & compassionate throughout the whole consultation."

About: NHS Grampian

(as the patient),

Today I visited my Kincorth Medical Practice to have steroid injections into a very painful hip. I have had a similar procedure carried out 3 years ago by an Orthopaedic Consultant and found it really painful and anxiety provoking; so was dreading this appointment. It was the 1st time I had seen this GP for this problem, another GP had recommended him, as he specialised in this area. He calmed my nerves by asking for the full picture from my perspective. He respected my choice to have my husband present and protected my dignity at all times. He thoroughly examined me, then gained my informed consent to have the injections.

He appeared caring & compassionate throughout the whole consultation. He advised an MRI scan to find the cause of a pain I thought I would just have to manage. He did not rush me, or treat me like he was on a tight schedule, which I realise he would be.

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Responses

Response from Kirsten Dickson, Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team, NHS Grampian 7 years ago
Kirsten Dickson
Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team,
NHS Grampian

Submitted on 20/02/2017 at 11:58
Published on Care Opinion at 12:10

picture of Kirsten Dickson

Hi Person Centred Kat,

Thank you for taking the time to post your positive experience on Patient Opinion. I will make sure that your feedback reaches the staff at Kincorth Medical Practice, who I'm sure will be able to identify the GP mentioned.

Your story helps staff to understand what is important to patients; being treated with dignity, compassion and respect, but most importantly being listened to in a calm and caring way. I am delighted that you experienced such a great standard of care and hope that that other staff will be inspired to do the same from reading your story.

I hope the pain in your hip has now eased.

Best wishes,

Kirsten

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