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"Care given at the Pilgrim hospital Boston"

About: Pilgrim Hospital / Accident and emergency Redhen Nursery

(as the patient),

I had the misfortune to be taken ill. l was taken to Skegness A&E where the care given was brilliant. It was decided that l needed to be taken to the Pilgrim hospital at Boston, on arrival l was expected and was taken straight to a single room on a ward. I thought this is great treatment. Then the wheels fell off the wagon.

I was nil by mouth as l may have needed surgery, it was decided l needed fluids and was hooked up to a saline drip. I some hours later looked at the drip and the bag appeared to be at the same fill level, not surprising really as it had not been turned On!

In the morning I'm moved to another ward given some more painkillers at long last. Eventually l get an x-ray, nothing untoward found and l can go.

They tell me that the would rather me stay so they can find out where the pain is coming from. My blood pressure until I'd been given morphine and other pain meds at Skegness, had been in excess of 210 over 100 and something.

I tell them I'd rather go home. Guess what, the pharmacy is closed  so l can only have the basics which they have on the ward. I felt that some  of the staff had a lack of care attitude (l was still in the street clothes I'd arrived in, slept! in, including socks, no towel, flannel or the offer of a wash) One or two of the nursing were brilliant,  to understand what was being said to me was mostly impossible.

I also managed to pick up a sickness bug in the short time l was there and l was never shown where the toilets or washing facilities were. And by the way, you have to order your meals TWO DAYS IN ADVANCE

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Responses

Response from United Lincolnshire Hospitals NHS Trust 8 years ago
Submitted on 19/02/2017 at 19:50
Published on Care Opinion on 20/02/2017 at 10:17


Dear Empty One,

Thank you for taking the time to leave us your feedback.

I am extremely disappointed that the level of care you received was not consistent, and clearly at times not up to the standard I expect of my teams here at Pilgrim hospital.

We look upon the receipt of negative feedback as an opportunity to learn and improve, and I very much would like to share your comments with the teams involved in your episode of care. To enable me to do this, would you be prepared to contact our PALS team at the hospital on (01205) 446243, or via e-mail to pals@ulh.nhs.uk, and let them have your name and date of birth? Once I have this information I can speak personally with the team managers, ensure they are aware of your comments, and look to address the issues you had which made your experience so poor.

I would ask you to please accept my apologies, and look forward to hearing from you shortly.

Regards

Jennie

Jennie Negus, Deputy Chief Nurse

Update posted by Empty one (the patient)

I am delighted to get a very pleasant response and l will be only pleased to contact PALS with my details. If it helps to prevent further occurrences of such nature, then my time writing in will have been well spent.

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