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It has stopped me from a lot of things in life

Posted By Funkycat

"It has stopped me from a lot of things in life"

About: Birmingham Children's Hospital / Trauma and orthopaedics The Royal Orthopaedic Hospital NHS Foundation Trust

(as the patient),

I was referred from a childrens hospital to an orthopedic hospital. The consultant that I was seeing had reffered me to have a urgent operation to remove a plates from my knees. I was told that they will send me a letter and have x rays done. Three or four years on I've had no letter or a single call. Seen gp to and she told me it should have been urgent. I've been in so much pain and use cruthces now. It's stopped me from a lot of things in life. I can't walk on some morning. It makes everything simple very difficult.

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Responses

Response from Sally Xerri-Brooks, Head of Communications, Communications, Royal Orthopaedic Hospital NHS Foundation Trust 7 years ago
Sally Xerri-Brooks
Head of Communications, Communications,
Royal Orthopaedic Hospital NHS Foundation Trust

Submitted on 16/02/2017 at 09:52
Published on Care Opinion at 10:21

Hi, I really want to make sure that we look into this for you urgently. Can I ask you please to contact Lisa Kealey, who looks after our Patient Advice and Liaison Service and our Complaints Team? She will be able to look into this for you. You can contact her on lisa.kealey@nhs.net or 0121 685 4128.

Best wishes

Sally Xerri-Brooks

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Response from Birmingham Children's Hospital 6 years ago
Birmingham Children's Hospital

Submitted on 15/06/2017 at 10:42
Published on nhs.uk at 11:35

I am so sorry to hear you feel this way about your experience with us, and that you have been in so much pain.

If you’d like to discuss this further, our Patient Advice and Liaison Service (PALS) team would be happy to help. You can contact them on 0121 333 8403 (open Monday to Friday 9am – 5pm) or email bwc.pals@nhs.net.

Kind Regards,

Rachel Evitts, Patient Experience Sister

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