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Cannot respond to rate my care texts

Posted By Lucky Jim

"Cannot respond to rate my care texts"

About: Tameside General Hospital / Ophthalmology

(as the patient),

I attended Tameside Hospital for an Opththalmology appointment recently, however there were so many people also waiting and appointments were running well behind I had to leave because of other arrangements.

I received a text two days asking me to rate my care using the link provided which I found impossible to do! This as happened on two previous occasions with me yet I see that this was supposed to have been rectified some months ago after being reported previously.

What is the point of the Hospital paying for this service that doesn't work in my experience?

Hopefully I will be able to arrange another appointment but please stop sending the waste of time texts.

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Responses

Response from Tameside and Glossop Integrated Care NHS Foundation Trust 8 years ago
Tameside and Glossop Integrated Care NHS Foundation Trust

Submitted on 16/02/2017 at 12:23
Published on Care Opinion at 12:34

We are really sorry you have had cause to raise your concerns.

We would like to look into this further and therefore, if you would like to contact the PALS and Complaints team on 0161 922 4466 or email palsandcomplaints@tgh.nhs.uk and provide specific details, we can investigate this for you and address this with the relevant teams and individuals to understand the reason why this occurred and take action to prevent reoccurrence.

The team will also arrange another follow up appointment for you at your convenience.

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