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"Hopefully no one will have to undergo what my wife went through"

About: Queen Margaret Hospital / Neurology Victoria Hospital / Accident & Emergency

(as a relative),

I am about to highlight what in my opinion is a serious shortfall in care my wife received from the above hospital. One Friday evening my wife started to complain of a serious headache inside her right eye. She put up with the pain until Sunday when we felt she had to be seen my medical professionals, we visited Queen Margaret Hospital Dunfermline walk in centre (no A+E at this hospital 18 miles away at Kirkcaldy) where she was seen quickly by a very good nurse practitioner, a few hours later she was examined by a opthalmic doctor who immediatley called in a consultant, who in turn send her straight to Victoria Hospital Kirkcaldy for a scan, she spent 6 hours in AU1 ward during which time she underwent a scan, at app 2245 a nurse discharged her informing her to go home as the scan proved OK and she would be contacted next day for a follow up appointment.

Next day no contact, so consequently early morning Tuesday we attended, A+E at Victoria hospital where she was seen quickly by another good nurse practitioner, A+E consultant and and opthamic doctor within 45 mins. Again she was sent to AU1 ward where eventually she was given another scan culminating in her being blue lighted to the Western General Hospital Edinburgh for an operation on an anuerism in her brain, fortunately she is recovering fairly well but has virtually no vision from her right eye.

Summing up we have now had a letter from the head of NHS Fife after we complained about the poor and incorrect initial treatment she received. Apparently, staff in the X ray department changed the relevant scan asked for to a much lesser grade scan which actually missed the anuerism, secondly why did a nurse and not a doctor discharge my wife? why did no one contact her as per the hospital instruction when she was sent home, considering Victoria Hospital has recently been given an award for patient tracking. Obviously not quite true all the time.

I forwarded my letter of complaint to the relevant department at the hospital but also to my local MP and the MP covering the hospital. At least my MP replied the other MP did not even acknowledge my letter my MP forwarded my complaint to the Minister for Health at the Scottish Parliament. The reply from this department was what I had expected, the Scottish Government is committed to providing the people of Scotland with the best standard health care but it is actually the NHS Fife who are responsible for providing the necessary healthcare and not the Government (cop out). However after my original letter and what appears to be an in depth investigation by the Medical Director at Victoria Hospital, quite a few things are now changing and hopefully no one being admitted to this hospital will have to undergo what my wife went through to get the correct level of care she deserved.

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Responses

Response from Louise Ewing, Clinical Service Manager, Older Adult Services, Health & Social Care Partnership Fife Wide 8 years ago
Louise Ewing
Clinical Service Manager, Older Adult Services,
Health & Social Care Partnership Fife Wide
Submitted on 22/02/2017 at 11:34
Published on Care Opinion at 16:49


picture of Louise Ewing

Dear Disappointed PWHANH

Thank you for taking the time to tell us about your wife's experience and thank you for highlighting the positive aspects of her care as well as the shortfalls. We recognise the content of your post, having fully investigated the matter and are committed to making the changes detailed in the Board's response. I note you raise a question about the discharge process and we would be happy to discuss this further with you if it would be helpful. Please feel free to contact me directly on 01592 648154.

Regards

Louise Ewing

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Update posted by Disapointed PWHANH (a relative)

Louise many thanks for this. My wife is now fairly confident that no other patient will hopefully not have to endure what she went through.

The letter we received from was detailed and indicated that everything we had highlighted had now been addressed and quite a few changes had happened, all my wife wanted was to ensure no more patients will have the same problems.

Regarding the discharge procedure that was covered in the letter also.

We were kept in the loop at all times by Sarah Knox so many thanks to her.

Response from Louise Ewing, Clinical Service Manager, Older Adult Services, Health & Social Care Partnership Fife Wide 8 years ago
Louise Ewing
Clinical Service Manager, Older Adult Services,
Health & Social Care Partnership Fife Wide
Submitted on 23/02/2017 at 09:37
Published on Care Opinion at 10:07


picture of Louise Ewing

Thank you for your further response which is very helpful. Sara is one of my team so I will make sure she receives your positive feedback. I am pleased the Board's response has provided your wife with the necessary assurance. It is so important that we are open and honest when things do not go right and important that we say sorry when there is a need and tell people what we are doing to improve things going forward. Your understanding in what has been a difficult situation is much appreciated.

Please wish your wife well and thanks again for your post.

Regards

Louise

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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