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Events on the Ward I was on - Tilgate Ward.

Posted By Cat-Man 3

"Events on the Ward I was on - Tilgate Ward."

About: East Surrey Hospital / Respiratory medicine

(as the patient),

I have a few points I consider are worrying and urgent especially taking into account other patients and these issues need to be addressed at the earliest opportunity.

Firstly taking a commode to a patient for them to use for both forms of toilet, and for this to take place during visiting hours - which at present is virtually all day. It is offensive, embarrassing (for both patients and their visitors) and extremely unhygienic.

Points which need to be looked into as priority. I was also given the wrong dose of tablets on 2 occasions on the same day by the same staff member. I was fortunate in seeing the error immediately before I took the tablets. I reported this and was assured they would be looking into the matter. I have no doubt he will do so as it could have had potentially dire consequences.

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Responses

Response from Charminia Fletcher, Service Manager,, Cancer & Diagnostics, Surrey & Sussex healthcare Trust 8 years ago
Charminia Fletcher
Service Manager,, Cancer & Diagnostics,
Surrey & Sussex healthcare Trust

Submitted on 09/02/2017 at 14:10
Published on Care Opinion at 15:52

Hello Cat-Man 3,

I'm sorry your visit to the ward did not meet your expectations. We are happy to look into the points you raise, please can you contact the matron for the area at Elaine.Hextall@sash.nhs.uk to discuss your experience in more detail.

Kind Regards

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Update posted by Cat-Man 3 (the patient)

Thank you for replying but I don't feel any further comments are necessary.

Response from David Heller, Chief Pharmacist, Pharmacy, Surrey and Sussex Healthcare NHS Trust 8 years ago
David Heller
Chief Pharmacist, Pharmacy,
Surrey and Sussex Healthcare NHS Trust

I am responsible for the Pharmacy service and Medicines Management for the Trust

Submitted on 10/02/2017 at 11:58
Published on Care Opinion at 15:47

Dear Cat-Man 3,

I see that you feel that you didn't want to add any comments to my colleague but I would be very grateful if you could share with me the details of the medication incidents that you've mentioned. It is really important that we understand what happened and with which drug so that we can look at how we prevent the same thing happening again.

Please email me at david.heller@nhs.net so that I can look into this further.

Kind regards

David Heller
Chief Pharmacist

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Response from David Heller, Chief Pharmacist, Pharmacy, Surrey and Sussex Healthcare NHS Trust 8 years ago
We are preparing to make a change
David Heller
Chief Pharmacist, Pharmacy,
Surrey and Sussex Healthcare NHS Trust

I am responsible for the Pharmacy service and Medicines Management for the Trust

Submitted on 10/03/2017 at 12:31
Published on Care Opinion at 12:32

Dear Cat-Man 3,

Thank you for getting in touch with me off-line with further details about your concerns. Having investigated your comments my main concern was the way in which one drug was written on your drug chart, which was not the standard way that we expect it to be done in the hospital and which could be confusing. I have assigned a senior pharmacist to work with the clinical team in question to ensure that these instructions are written in the standard way so that we avoid the risk of confusion. We are planning to move to electronic prescribing and that will eliminate the problem that I found.

Regards

David

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