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Why did they move her in the condition she was in?

Posted By DP22

"Why did they move her in the condition she was in?"

About: Dr Gray's Hospital / Medicine for the Elderly

(as a relative),

My granny was admitted to ward 7 December last year. In my opinion, her care in that ward was horrendous. She would ring her buzzer and they would come turn it off and just be left in pain.

Over a month my granny got worse and worse and then they decided they would move her. 2 days after moving her she died. Now the cottage hospital which she was transferred to straight away put her onto morphine.

Why did Dr Grays leave her in pain? Why did they move her in the condition she was in? Disgusted and heartbroken at this ward that I feel is understaffed and in my opinion, patients pay the price.

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Responses

Response from Linda Oldroyd, Chief Nurse for Surgery, NHS Grampian 7 years ago
Linda Oldroyd
Chief Nurse for Surgery,
NHS Grampian

Submitted on 01/03/2017 at 09:52
Published on Care Opinion at 10:17

picture of Linda Oldroyd

Dear DP22

I am very sorry to hear that you have lost your Grandmother and in such circumstances. Please accept my sincere condolences. I am also very sorry to read of your Grandmother’s experience in Ward 7 at Dr Gray’s Hospital. “Horrendous” is harsh criticism but very understandable in the circumstances you describe. No one wants to see their loved one in pain least of all when they are in a place which should be one of care and compassion.

The multidisciplinary team makes the decision about when and if patients should be moved and it is not uncommon for patients to move from acute beds in Dr Gray’s to non-acute beds in the community. However, it does not sound to me as if there was enough communication with your family around what was happening with your Grandmother both clinically and in terms of the best place of care. This is very disappointing and I apologise.

I understand that you have formally complained about your Grandmother’s care through the NHS Grampian Feedback Service. Please be assured that we will investigate your complaint thoroughly. If standards have fallen below that which we would expect we will look to determine why and how things can be improved in the future. We will post again on Patient Opinion at the conclusion of our investigation.

In the meantime, once again, may I say that I am very sorry for your loss and for the failures in care you describe. Thank you for bringing this to our attention.

Kind regards,

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Update posted by DP22 (a relative)

I think you will find that there was lack of everything towards the care of my granny and also why send discharge letter to her doctor when in fact she wasn't discharged at all and in fact suffering pneumonia and only getting paracetamol as pain relief.

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