"waiting times for a CT scan"

About: University Hospital Ayr / Urology University Hospital Ayr Urology KA6 6DX University Hospital Ayr / X-rays and Scans University Hospital Ayr X-rays and Scans KA6 6DX

Posted by Lees09 (as the patient), 8 years ago

I went to see the Urologist in December who told me I was to get a CT Scan. The nurse on duty said 4-6 weeks. I phoned Xray department was told that there is a 15 WEEK waiting list. Can I ask why?

More about:

ct scan

Do you have a similar story to tell?

Responses

Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 02/02/2017 at 18:03

Published on Care Opinion on 03/02/2017 at 08:49

Dear Lees09,
I really am sorry you may have a wee while yet to wait. I suspect the reason is partly due to the recent installation of a new scanner at Crosshouse, which more than likely had an impact on appointments. Also emergency, urgent scan may have also impacted on this.
If you would like us to provide a more full account, I can forward your question and your details to the head of service. If you would like me to do this, please contact me on 01563 826222 or eunice.goodwin@aapct.scot.nhs.uk.
I know this is unhelpful when waiting must be extremely annoying and frustrating. Can I suggest if you have not already done so, contact the referral management service on 01563 827070, and let them know if you can take a short-notice appointment. Also, please make sure they have an up-to-date contact number for you in case a cancellation comes up for you (I do hope so).
I am sorry you are having to wait. Your expectations were raised now it is a different landscape you are facing. I will pass this to the head of service to ensure they are aware of your post.
Kind regards,
Eunice

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Eunice Goodwin

Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 07/02/2017 at 10:56

Published on Care Opinion at 11:03

Dear Lees09,
Thank you for contacting me off-line and for raising this with us, I have had a look at this for you now.
I am sorry, but the waiting time you were given in relation to your scan was out-of-date information, thus raising an expectation which was not going to be met. The wait at that time was around three months for your required investigation.
Waiting times for most things can fluctuate. It can change to a longer waiting time or a shorter time, so it is difficult to be absolutely accurate for any given appointment but I think there is a way of helping the clinic staff to be as up-to-date as possible. Please let me investigate and I will update this website on any progress.
You are now on the short-notice waiting list and I do hope you get an appointment soon.
Kind regards,
Eunice

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Eunice Goodwin

Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 08/02/2017 at 11:12

Published on Care Opinion at 14:30

Dear Dear Lees09,
I am delighted to say that in sharing your post, there are measures being put in place so clinics will be able to keep more up-to-date with waiting times for investigations provided by the Medical Imaging Department.
I appreciate this is will not change waiting times. What it will do is provide more accurate information about the expected wait for an MRI etc. which should reduce the anxiety of a deadline that comes and goes without being met.
I hope you feel this is a good outcome as a result of your post, thank you again for being in touch on Patient Opinion.
Best wishes,
Eunice

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Eunice Goodwin

Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 10/04/2017 at 10:25

Published on Care Opinion at 11:38

Dear Lees09,
Today I heard that waiting time updates for Medical Imaging appointments, such as CT, MRI etc. will be issued on a weekly basis. This will be available for all staff but has a particular relevance to GPs, Practice Managers, clinic staff, including medial staff. Wait times for some investigations may be longer than we desire, however, raising unrealistic expectations can be more damaging (I believe).
I think this is a really helpful step forward and it is in part due to posts like yours that help to encourage change such as this.
Thank you again for your post.
best wishes,
Eunice

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Eunice Goodwin

Update posted by Lees09 (the patient) 8 years ago

Thank you for replying. I have had a letter from the Consultant and glad to say all is good. But just to say that I saw Mr Holt this Morning and he is sending me to get a MRI scan on my hips and pelvis again.A different matter from the last issue

Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 10/04/2017 at 12:27

Published on Care Opinion at 16:07

Dear Lees09,
I hope that all goes well,
Eunice

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Eunice Goodwin

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Text size

Theme

Language