"Out of hours nursing care"

We have just experienced a very sudden decline of our Mum from Friday to her passing away on Sunday. We were able to nurse her at home allowing her to pass peacefully surrounded by her loved ones with the amazing support of the weekend/out of hours nursing team. From Saturday morning through the night to Sunday afternoon they were there to administer pain relief and comfort. However, the biggest thing was their compassion, empathy and sensitivity. They all introduced themselves as hello my name is... to us and Mum. They all talked to Mum telling her what they were doing and why and importantly to us touched her/held her hand. These may seem like small things but to us as a family were huge. Everyone was fantastic but we must single out Maureen who was our rock. She was with us at the beginning and end and her care was truly exemplary. Again it was the detail of what she said 'would you like me to help you make Mum comfortable'. All on our terms making us feel we were in control. This is true person centred care for both patient and family and we will not forget this kindness.