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Respite for carers

Posted By Compassionate care

"Respite for carers"

About: Adult Services, Resources - Housing Support and Care At Home Service

(as a carer),

Social services glenrothes organised the care for my wife who has MS the carers came for 5mins to check her drink and her pads for bypassing they didn't feed her or give her any meds.

The social worker for her thinks that is okay what happen to the duty of care how can people say this right?

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Responses

Response from Fiona McKay, Fife Council (Public Interest Body) 8 years ago
Fiona McKay
Fife Council (Public Interest Body)

Submitted on 13/02/2017 at 10:54
Published on Care Opinion at 11:04

I am sorry that you have found the care insufficient for your wife's needs, we always aim to provide high quality care and support. Unfortunately, from your comments I appreciate this has not happened.

If you wish to contact me on Fiona.mckay@fife.gov.uk I will ensure that we look into this matter urgently and work towards a suitable outcome for both your wife and yourself.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Compassionate care (a carer)

Hi Fiona, why does it take outside help before fife council social services contact us?

This complaint was phoned to my wifes social worker on the Monday, he never contacted us. How can we have any trust or confidence in how social services handle care of my wife?

I have enough problems caring for my wife without having to check how fife council handles a problem.

Response from Fiona McKay, Fife Council (Public Interest Body) 8 years ago
Fiona McKay
Fife Council (Public Interest Body)

Submitted on 14/02/2017 at 12:48
Published on Care Opinion at 15:07

I am sorry that you have felt the need to make contact with an outside agency and I appreciate that caring for your wife takes a great deal of your time, but if you could contact me I will ensure an urgent response.

My email address is Fiona.mckay@fife.gov.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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