"Attended this hospital after booking ..."

What could be improved

Attended this hospital after booking through the Choose and Book service. First thing they did was delay the initial appointment for over a month. On arriving at the hospital was met with a delay in appointment time.Pointed out problems I have with visiting hospital and then accused of upsetting nursing staff when requested to make a complaint. Consultant backed up staff at all levels after complaint was made and was utterly offensive towards me. This was despite informing his secretary in advance of problems I have. No follow up appointment offered, no clinical advice offered as the consultant used the appointment to attempt to abuse patient. Be warned this will happen to you if you make a complaint.