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Excellent staff on ward 9

Story from nhs.uk

"Excellent staff on ward 9"

About: Northumbria Specialist Emergency Care Hospital

My mum, Betty, was admitted to ward 9 on Tuesday and sadly died early this morning. Throughout her time on ward 9 the staff were extremely caring and compassionate. My family and I were touched by their kindness and how they treated mum with dignity and respect throughout. Despite the obvious pressures that the NHS is under we did not meet a single member of staff who wasn't fully committed to giving her the best possible care. We were shown a great deal of empathy, understanding and kindness by all the staff. Thank you to everyone on ward 9 who cared for her in her final days and supported us in coping with such a difficult time. We are extremely grateful to you and cannot thank you enough.

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Responses

Response from Northumbria Specialist Emergency Care Hospital 7 years ago
Northumbria Specialist Emergency Care Hospital

Submitted on 30/01/2017 at 16:49
Published on nhs.uk on 31/01/2017 at 01:35

Dear Sir/Madam,

I was so sorry to hear about your mother, my thoughts are with you and your family during what I can imagine is a very difficult time for you. I’d really like to thank you for taking the time to write your review and sharing your experiences, it means a lot. I am so pleased that we were able to offer such good care and support to your mum, you and your family at such an important time. The ward will be proud and also humbled to know that they helped you to cope and gave your mother the best care they could in her final days.

If you need anything further from us please do not hesitate to get back in touch.

Take Care,

Jessica

Jessica Mallach – Head of Quality Improvement & Patient Experience

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