"Eye Department and general dept review"

Over the last 20 years i have been visiting the Royal Berkshire Hospital Eye Clinic at regular intervals of between 6 and 9 months. My treatment has always been excellent and i have always felt that the staff considered my best interests at all times. The department is always busy but the staff are always welcoming and professional. My clinical care has always been their number one concern and its thanks to them that my sight is still so good.

I have also received exemplary care in the Heart dept and in the Accident and Emergency on the one occasion that i required their services. Once again my clinical needs were assessed and the possible outcomes and necessary treatment discussed fully with me. However there is one area where the hospital does seem to be unable to provide the excellent service that i have generally experienced elsewhere and that is in the ability to communicate effectively with me as a patient externally. Over the years i have not received letters from the hospital for many things or letters have taken far too long to arrive. My notes have been mislaid causing wasted efforts by the hospital to locate them. Im sure that this problem is mainly caused by the sheer quantity of paper generated and would not seek to blame any specific person or department as the problem seems to be endemic throughout the hospital. Hopefully this review is generally positive and my thanks go to the various departments that have look after my family over many years.