Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

no one is answering the phone

Posted By wacky jacky

"no one is answering the phone"

About: Manchester Royal Infirmary

(as a friend),

my daughter has been on the ward since Friday. She is under 18 years old. Not once have the hospital answered there phone on the ward it just keeps saying out of order. the switch board for the hospital rings off the hook because no one answers it. what sort of service is this.? They are giving her regular medication.  No one is telling us anything

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Patient Experience Team, Manchester University NHS Foundation Trust 8 years ago
Manchester University NHS Foundation Trust

Submitted on 30/01/2017 at 08:37
Published on Care Opinion at 10:41

Thank you for your feedback. We were sorry to learn about the difficulty you experienced in contacting the ward and hospital switchboard during your daughter’s admission, and appreciate how difficult and frustrating this must have been for you.

We have established that on 24th January 2017 there was a problem with the lines to the hospital site which serve the main switchboard and ward telephone numbers which can be dialled directly. Approximately 50% of the lines were not working for a period of time, and this meant that while some calls were being received as usual, once all the working lines were being used, further incoming calls could not be received. There is a joint investigation with the provider of the lines to the hospital under way, to identify any steps which can be taken to prevent this happening again.

If you would like to discuss this with us in more detail, please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

Royal Manchester Children’s Hospital

Opinions
Next Response j
Previous Response k