"Should I ever find myself in a similar situation I'll take my chances at home"

About: Lincolnshire Partnership NHS Foundation Trust / Crisis resolution Pilgrim Hospital / Accident and emergency

(as the patient),

I made an attempt on my life by taking an overdose, my friend brought me to the hospital and we waited two hours to be seen by a doctor despite me barely being able to stay conscious. Once the doctor had taken my bloods we waited a further five hours and only after asking the receptionist was I informed that my bloods were ok and I was waiting for the crisis team. Me and my friend waited in total 7 hours to be seen by the crisis team, whom the receptionist had to call twice in an attempt to hurry them up, by which point the crisis had passed. I was very disturbed by this as many people wouldn't have waited the seven hours and would have left without receiving the support they needed. I was very disappointed in the care I received and should I ever find myself in a similar situation I'll take my chances at home.

Responses

Response from Heather Hunt, Patient Experience Advisor, Lincolnshire Partnership NHS Foundation Trust 3 years ago
Heather Hunt
Patient Experience Advisor,
Lincolnshire Partnership NHS Foundation Trust
Submitted on 24/01/2017 at 11:05
Published on Care Opinion at 11:19


I am so sorry to hear about your experience in A&E at Pilgrim Hospital and thank you for taking the time to give your feedback. We value all feedback and we would really like to speak to you about the issues you have raised.

Please contact LPFT Patient Experience team on 01529 222266 and we would be able to discuss with you your concerns and look into these further for you.

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Response from Sharon Kidd, Patient Experience and Engagement Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust 3 years ago
Sharon Kidd
Patient Experience and Engagement Manager, Patient Experience,
United Lincolnshire Hospitals NHS Trust
Submitted on 24/01/2017 at 20:45
Published on Care Opinion on 25/01/2017 at 09:09


picture of Sharon Kidd

Dear Patient1781

Thank you for taking the time to post your story, particularly at a very difficult time for you. I have shared your experience with the senior managers in the A&E department and the team would like to apologise for the experience you had. The A&E department is currently under significant pressure with the numbers of people attending and this had led to long delays for people to be seen, triaged and discharged/admitted. They are sorry that the results of your bloods tests were not explained to you much sooner.

With regard to the delay in the crisis team attending, this service is managed by LPFT and they will be able to look into why there was a very long delay in the team coming to see you. Please contact them so they can look into this for you as they have mentioned in their response to you.

Regards

Sharon Kidd, Patient Experience Manager

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