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Care Opinion

Birthing Centre

Posted By Gemalbierileydarcie

"Birthing Centre"

About: Northumbria Specialist Emergency Care Hospital

(as the patient),

After two very bad experiences with my previous children, I couldn't believe how different my experience was when I had my daughter last weekend. The staff were unbelievably attentive and listened to what I wanted. My midwife Dawn was amazing and very supportive throughout. By far the best birthing experience I have had and I wanted to say thank you to staff for that, as well as thank you to Staff in the special care baby unit as my daughter had to spend 3 days on there, especially to Chris for making us feel welcome and at home during a difficult time. Thank you! !

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Responses

Response from Annie Laverty, Chief Experience Officer, Patient Experience, Northumbria Healthcare NHS FT 7 years ago
We are preparing to make a change
Annie Laverty
Chief Experience Officer, Patient Experience,
Northumbria Healthcare NHS FT

Submitted on 01/04/2017 at 08:34
Published on Care Opinion on 03/04/2017 at 11:43

picture of Annie Laverty

Dear Gemalbierileydarcie

Firstly, many apologies. I have discovered this morning that your review has no response on the Patient Opinion website.

As a trust we really value the feedback we receive and it is important to us that we demonstrate respect for all who took the time to share their views. We don't like any reviews to go unactioned so forgive me if your story has slipped through our net somehow? I will look into why this has happened on Monday.

I will also check that we haven't responded on NHS choices because there appear to be a few difficulties linking stories across the two websites?

Anyway, back to the important stuff.... Many congratulations on the birth of your third child. I hope you are enjoying this precious time as a family and that your daughter is thriving. Sounds like you had a tough time that required extra support in our special care baby unit? Thanks so much for sharing the detail about why this was your best birthing experience to date - the whole team, and especially Dawn and Chris, will be delighted to hear it.

At the moment we are doing some important work to introduce a birthing reflection pathway - another welcome opportunity to receive feedback from women about their whole experience of our care to ensure they get all the help they need in a timely way.

It's a lovely improvement programme that will help us maintain the excellent service you described. Do let me know if you want to get involved in this as someone who has recent experience of our care? My email is Annie.laverty@nhct.nhs.uk. I completely appreciate that your hands may be completely full caring for your own family.

thanks again for finding any time to put pen to paper - I'll make sure it's passed on to the team if this hasn't already happened.

Annie

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