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I have nothing but praise for all the people involved.

Posted By Broomlands 97

"I have nothing but praise for all the people involved."

About: University Hospital Monklands / Cardiology/Coronary Care Unit (Ward 18)

(as the patient),

From the care shown to myself when I was first diagnosed with a cancer, to the prompt response when I suffered a heart attack, and subsequent aftercare, to the professional help given to my wife when she suffered a serious fall last year, I have nothing but praise for all the people involved.

This applies to all employees, no matter in what capacity. You do a great job, under which, at times, must be very difficult circumstances.

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Responses

Response from Andrea Fyfe, Director of Hospital Services, University Hospital Monklands, NHS Lanarkshire 7 years ago
Andrea Fyfe
Director of Hospital Services, University Hospital Monklands,
NHS Lanarkshire

Submitted on 09/01/2017 at 15:10
Published on Care Opinion at 15:44

picture of Andrea Fyfe

Dear Broomlands97

Thank you for taking the time to send us your feedback re the care you and your wife have recieved at Monklands Hospital.

The staff are always very grateful to recieve these messages.

I will ensure this message is included in the overall feedback we publish on behalf of Monklands Hospital and pass on to the specialist services.

We wish you and your wife well in 2017

Best Wishes

Andrea Fyfe

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Response from Margaret Kelly, Service Manager, Haematology and Cancer Services, University Hospital Monklands, NHS Lanarkshire 7 years ago
Margaret Kelly
Service Manager, Haematology and Cancer Services, University Hospital Monklands,
NHS Lanarkshire

Submitted on 09/01/2017 at 15:17
Published on Care Opinion at 15:44

picture of Margaret Kelly

Dear Broomlands 97

Many thanks for taking the time to post very positive feedback on your experience while attending NHS Lanarkshire following your diagnosis of cancer and for your wife who suffered a serious fall last year.

You have certainly had a tough time lately coping with further health issues – I really do hope that you are keeping better.

If you can provide further details of where you received your care I can make sure that your kind comments are shared with the appropriate teams. You can either post the details here in a reply or contact me on 01236 712529.

Thank you again for taking time to get in contact. Best wishes to you and your wife.

Warm regards

Margaret

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Update posted by Broomlands 97 (the patient)

Many thanks to both Andrea and Margaret. My wife suffered a severe face injury due to a fall, tripping on an loose flagstone outside ourhouse. The paramedics treated her and the decided she needed to be taken to Monklands Hospital, A&E. This happened at the end of July, 2016, and the treatment, and attention she received was first-class. I'm glad to say she made a full recovery.

In my case, I was diagnosed with C.L.L, (Cronic Lymphocetic Leukemina), in 2007, but the good news is that so far I haven't required any treatment. Although I have a dedicated nurse, Claire, who keeps an eye on me.

So once again, many thanks for your kind words, and keep up the good work. You are invaluable.

Response from Margaret Kelly, Service Manager, Haematology and Cancer Services, University Hospital Monklands, NHS Lanarkshire 7 years ago
Margaret Kelly
Service Manager, Haematology and Cancer Services, University Hospital Monklands,
NHS Lanarkshire

Submitted on 10/01/2017 at 11:32
Published on Care Opinion at 11:40

picture of Margaret Kelly

Dear Broomlands 97

Thank you for your reply with further information - I will make sure that your kind comments are shared with the appropriate staff. They will be delighted to hear your feedback.

Warmest wishes for you are your wife.

Margaret

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