"Useless, incompetent, do staff even care?"

Staff members who seem to lack any form of care, empathy or compassion considering they work in mental health. It's absolutely ridiculous, the lies and empty promises I have been fed are worse than abysmal, so much so that if I could find any words in the dictionary that could even begin to express my disappointment and subsequent hatred for the NSFT, particularly the service given at 80 St Stephens Road, I would not hesitate to use them. It felt like a blessing when I was finally referred for help after years of struggling on my own, but I honestly think I would have experienced less suffering had I have not been referred to this complete waste of a service. The staff don't even know what their job roles are! I'll be sat in front of a case manager, who can I add, cuts the one hour appointment slot to 20 minutes because they admitted themself that they don't know what the purpose of those appointments are and they don't know what to do with me. It's their job and they are clueless. And don't even get me started on the awful responses to complaints. No procedures are followed and staff are more concerned with covering their own backs than resolving the issues and keeping their patient at the heart of things.

I had been told that the service exists, not for prevention but for intervention, so any verbal expression of suicidal thoughts have always been pied off as attention seeking, yet as soon as you end up in A&E they intervene, but not quickly at all. What sort of message is this sending out? Because in my opinion it just screams that you need to be actively attempting suicide and self harming to even begin to receive the care that EVERYONE who is struggling with mental health problems should be entitled to. I would not hesitate complaining again if they actually listened, and recently I have essentially been blackmailed into not making a complaint, being told that if I was to complain nothing would change anyway and it would just effect possible treatment options, none of which I've been offered anyway, and the one therapy I was confident in has been messed up due to staff absence which granted, isn't their fault but it makes the whole journey even harder. I am beyond done with this service to the point where I feel as though I may as well discharge myself because I'm pretty sure my fish could offer me better care than the morons working at 80 St Stephens Road. The place is an absolute embarrassment and as someone who wants to recover, I've been forced into feeling like that's not possible because of the poor comments made towards me by staff there. How do they get away with it? Oh wait, it's because the chief executive is full of cover ups and lies and takes them not my problem approach. Well it is your problem, but you've made it ours too. Thevulnerable are suffering because of it.