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She is such an inspiration to your hospital

Posted By michelleshell

"She is such an inspiration to your hospital"

About: Manor Hospital / Accident and emergency

(as a relative),

after a long and unbelievable hetic wait in the corridor in A & E we were taken to the only available space which was in the plaster room which we were happy with as we had waited so long. A lovely nurse named Sharon came and introduced her self to us I asked if she could help my mum as she needed the toilet nothing was too much trouble for her she was so kind and caring towards my mum. she asked her if she wanted a drink and something to eat which within minutes she arrived with. we overheard her another nurse ask her what time she was due to finish she was actually 30 minutes over that time I said to her you go il get another nurse to come to my mum she said no its ok im here now I was over whelmed by her thoughtfulness & kindness she showed towards us. I would like her to have some sort of recognition for her actions toward us. she is such an inspiration to your hospital. 

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Responses

Response from Garry Perry, Associate Director Patient Relations & Experience, Patient Relations, Walsall Healthcare NHS Trust 7 years ago
Garry Perry
Associate Director Patient Relations & Experience, Patient Relations,
Walsall Healthcare NHS Trust

Responsible for the Trust Complaints, PALS & Patient Experience team

Submitted on 05/01/2017 at 15:23
Published on Care Opinion at 16:35

picture of Garry Perry

Thank you for your comment and for the kind words of appreciation that you have shared.

I have conveyed these to the ED Matron, Denise Fraser. Matron Fraser is happy to discuss this with you so that the correct staff member can be identified particularly given the pressures within the department this week.

Matron can be contacted via 01922 656816 or paged via the hospital switchboard on 01922 721172.

Thank you once again and I do hope that your mum is feeling better.


Garry

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