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"Staff kind and reassuring at each stage"

About: Orpington Hospital / Gynaecology

(as the patient),

Recalled for follow-up after abnormal smear test result. Staff kind and reassuring at each stage including the initial phone call inviting me for appt.

During the appt nurse Debbie found a problem with my IUD and arranged to have it immediately removed and replaced. A biopsy was also taken but not sent as too small. Following the procedure I felt unwell but was looked after really well by the team until my partner could come and collect me.

A few days after the appt I started worrying about the biopsy, so contacted the hospital and they agreed to recheck me in 6 months which has really put my mind at rest.

I have also recently received a copy of the clinic letter to my GP with all the details from my appt so I know my Dr is also aware.

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Responses

Response from Jessica Bush, Head of Engagement and Patient Experience, King's College Hospital NHS Foundation Trust 7 years ago
Jessica Bush
Head of Engagement and Patient Experience,
King's College Hospital NHS Foundation Trust

Lead on Trust patient feedback and engagement with patients and the public

Submitted on 18/01/2017 at 15:35
Published on Care Opinion at 16:34


picture of Jessica Bush

Very good to hear that you felt well treated and reassured after your visit to Orpington. Thank you for taking the time to comment.

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