"Had it not been for these fantastic, unsung heros"

My son became seriously unwell, developing a nasty condition called Stevens Johnson Syndrome. After 3 contacts with our local GP practice within 24hrs, a trip to our local out-of-hours service (Vale of Leven hospital), he was admitted to Ward 15 of the Royal Alexandra Hospital in Paisley.

His condition worsened and the situation was distressing for all involved, including the staff, most of whom had never experienced this illness before.

However, I can not fault the professionalism of the people looking after him, in particular Dr Kelly and an amazing nurse, Heather. Heather clearly does not just do her job, she has an exceptional gift of engaging with children and displaying a level of empathy I have never seen in any professional before.

After 6 days of not being able to eat, Heather told my son she'd find him anything he wanted, and she did. He was still unable to eat but just being able to have a small taste of something he liked meant a lot. Of note, other fantastic nurses on the ward were Victoria, Hazel and Emma. Committed, talented nurses.

I could give many more examples of how these special individuals went the extra mile but, what was truly the worst week of our lives, could have been much worse had it not been for these fantastic, unsung heros. The NHS is full of them.