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Toddler son had a rash and high temperature

Story from nhs.uk

"Toddler son had a rash and high temperature"

Took my son on xmas eve as ge developed a rash on his back rather quickly. He was also complaining of a sore throat and he had a temprature. Receptionist told me i was wrong for taking him there and should of called 111 for a drs appointment. Was shocked at this as i was worried my son could have meningitis. Whilst waiting to be seen all the nurse on shift and thw receptionist could moan about was that they would never get home at this rate. Absolutely disgraceful behaviour from someone who works for the NHS!

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Responses

Response from Redcar Primary Care Hospital 8 years ago
Redcar Primary Care Hospital

Submitted on 03/01/2017 at 15:39
Published on nhs.uk on 04/01/2017 at 01:32

Good afternoon

Thank you for leaving comments on the NHS Choices Website raising concerns about your and your son’s recent experience at The Redcar Primary Care Hospital.

I am very sorry that the care and treatment afforded to your son did not meet your expectations.

Please also accept my apologies that you have cause for concern about staff attitude.

Please contact me on the number below to discuss taking these issues forward through the Patient Advice and Liaison Service (PALS) or the formal complaints route.

Kind regards

Margaret Robinson

IG and Patient Safety Advisor

Quality Assurance and Academic Directorate

Patient Advice and Liaison Service

The Murray Building

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Tel no: 01642 854807

Email: margaret.robinson@stees.nhs.uk

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