"Hard working staff in a challenging environment"

The A&E department is utter chaos.

Waits are longer than we'd like, the department is far too small for the number of patients it's too hot, too noisy and staff never seem to have time to take a breath. The department is dreary, badly lit and I'd be depressed to work there.

And yet in all this I found staff full of humanity..

I was taken seriously and things were well explained to me.

I was given really good and thorough advice on how to manage my long term condition, advice I so badly needed.

If you read this please pass on my thanks to everyone who gets up today and every other day and goes to work in such a challenging environment and still manages to deliver treatment with such care and compassion.