Text size

Theme

Language

"Good care while in hospital, no after care..."

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Neurosurgery

My daughter was transferred from Derby royal with probable shunt failure which I had been trying to get someone to investigate for 5 weeks, she was admitted to E40 where she had icp monitoring 4 days after her arrival at qmc which proved my suspicions to be correct, she then had a shunt replacement a week after the icp, the nurses, surgeons, anesthetists, cleaners and play workers/school teachers were all very good and worked very long hours. I was very disappointed one morning with a doctor that came to put another canular in my daughter even though the nurses said she didn't need one, the doctor wasn't prepared and my daughter ended up having a panic attack, the nurses were very unhappy this had happened and the doctor later apologised. I did feel that they wanted to discharge her as soon as possible even though she was still in alot of pain, I raised concern about this and was told I could ring the ward anytime if concerned, this was not the case at all, ot has been four and a half weeks since her surgery and she's been home for three and a half weeks, she's in terrible pain but I get no help or support if I ring the ward, all I get told is to go to a&e if concerned,

I've rung her consultant /surgeon several times but only ever get an answering machine, I have left messeges begging for someone to contact me about her pain but no one calls back, I feel completely let down and am currently sitting with a child in pain 24/7, I will have to go to a&e if this carries on putting more strain on the hospitals services when she should be seen on ward or by her consultant.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nottingham University Hospitals NHS Trust 8 years ago
Nottingham University Hospitals NHS Trust
Submitted on 13/12/2016 at 10:42
Published on Care Opinion at 11:51


Dear Hayley. Thanks for getting in touch. I’m very sorry to hear you are unhappy with aspects of your daughter’s hospital and aftercare. It may be helpful for you to discuss the specifics of your experience with the ward manager directly, though unfortunately she is on leave this week. However, if you would like to contact the patient experience team they can take your details and put you in touch with the ward manager when she returns. Should you wish to do so, you can contact the patient experience team on 0115 9249924 ext. 66623/67184 or email QMCPET@nuh.nhs.uk.

If you would like to speak to the Matron for the Children’s Hospital ahead of the ward manager’s return to work, please contact Kerry Webb on 0115 9249924 ext. 61207 or email Kerry.webb@nuh.nhs.uk.

Kind regards,

Fiona O’Riodan.

E40 Staff Nurse.

Opinions
Next Response j
Previous Response k