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About: Park Hospital

I am absolutely appalled. I saw a consultant last week (paid for by my health insurance) and I was told they were doing a surgery list 7 days later and there would be a good chance I’d be able to have my operation on that day, which I was very happy about. It turns out my insurance company won’t pay for my surgery, however I was willing to pay for it myself as I am desperate to get my problem resolved. The operation costs close to £2500.

I have been told today there are no rooms available on that date and I will now have to pay to have my operation at QMC at a later date. Needless to say, I am livid. Do they want my money or not? I liked this hospital and I trusted it would be a safe, clean place to have surgery in. Now I have to pay to go to QMC and risk not having my own room, catching the norovirus (which according to the NUH website is rife at the moment) and not getting a bed and having to sit on a chair to recover.

The only saving grace is that the same consultant I saw at The Park, who I trust, is performing my operation at QMC. That is of course, if it doesn’t get cancelled…

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Responses

Response from Park Hospital 7 years ago
Park Hospital

Submitted on 13/12/2016 at 10:26
Published on nhs.uk on 15/12/2016 at 01:31

It is regrettable that this situation arose and we can only apologise. Up until the end of last week (Friday, 9 December) The Hospital was undergoing refurbishment work in the outpatient department. As a result, we used a few bedrooms as consulting rooms which at times made it difficult to offer beds at a time that suited patients and their Consultant. The beds are now fully operational again which will see the end of any difficulties with access to beds. We would be delighted if you would reconsider coming to The Park for your treatment as we can accommodate you when it is convenient.

If you wish to discuss this further, please feel free to send me your contact details to sine.bakumeni@bmihealthcare.co.uk so that a member of our team can get back to you.

Thank you,

Sine

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