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"Unsettled patients get more attention"

(as a staff member posting for a patient/service user),

The OT sessions are ok. I do sporting activities, go to the computer room. I am currently doing an open university course. At the moment I have no leave. The staff don't engage well. It is proportionate to the amount of unsettled behaviour. I get very little intervention unless I assert myself, but the unsettled behaviour patients get what they want and quicker.

I have had three different RCs, the first one assessed me and was ok and cared about my progress to a degree. The second one was better but was only temporary. Took my interests into account and was very good and pro-active. The one I have now has very little interaction with me and hasn't attempted to come to see me, so why would I believe that they are interested in me.

I have very good family contact and I get a visit once a week. My visits are unsupervised which is very nice of them. The HCAs rely on the nurses to make a decision. If a nurse is not on the ward they are powerless. I think the lower level staffs do care about the patients like the HCAs, but the higher level staff like the MDT and managers don't.

Everything here requires staff, a small amount of time or a large amount of time. I think there is a lack of staff on all the wards. I need the staff to be on my side. At the moment I have very little hope for the future, but it is less restrictive than my last place.


Response from Modern Matron, St Andrew's Healthcare 4 years ago
Submitted on 09/12/2016 at 08:07
Published on Care Opinion at 09:04

Thank you very much for taking the time to raise this with us. I am glad that you are engaging in OT sessions and feel that these are going well. It is always difficult when people become distressed and need additional support from the nursing team. The whole team are responsible for working with you and play a key role in supporting you through your journey. As you engage more with all members of the MDT the goal will be to aim towards leave and progress.

I am sorry that you have been in the position that you have had 3 RC’s we are currently recruiting to a Consultant medic position and we have a non medical Responsible Clinician joining the team in January 2017. Staffing on the ward is reviewed daily and changed accordingly dependent on the needs of the service. This is something we will continue to monitor and act upon going forward

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