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"Sight saving response"

About: Cheltenham General Hospital / Ophthalmology

Following a sudden loss of vision (blurred and subjected to black spider like shapes) alongside intermittent flashing lights. I contacted NHS Direct for advice at 1 am Sunday morning, and told them of my symptoms, through which they immediately suspected a detached retina.

An hour later, an appointment had been made at Cheltenham Hospital Opthalmology Department for first thing in the morning.

It transpired I had a retinal tear, which required urgent laser surgery that same day.

A week later I am recovering well from the event, and my sight is returning to normal.

Every single person I came in contact showed the utmost care and consideration for my predicament, and kept me fully informed throughout the whole process.

Both consultants were outstanding, and I remain eternally grateful for their professional knowledge and skill in giving me my sight back. The NHS sometimes receives unfair criticism, but in my case it was gold standard throughout.

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Responses

Response from Cheltenham General Hospital 9 years ago
Cheltenham General Hospital
Submitted on 03/12/2016 at 14:12
Published on nhs.uk on 04/12/2016 at 01:30


Hi there,

Sorry to hear about your emergency - it must have been a very stressful experience. It's good to know that you were so well cared for and we will pass your lovely feedback onto the team in ophthalmology.

Best wishes

The team at Gloucestershire Hospitals NHS Foundation Trust

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