"Short stay ward sau 101 and ward 111"

Where do I start my dad was admitted on the 17th of November the A&E staff where amazing especially the resus team they did a fantastic job 5 stars for them. But then we come to the ward staff on 101 + 111 I feel very sorry for patients with no relatives or friends as nor even care is given on the wards I fully understand that they have a lot to do but if your going to do a job at least do it properly. Asked for laxatives for my farther never got them the staff are very short when spoken to he was discharged to only go back again after less than 48 hours I new he was still to poorly to come home but they where struggling for beds! he was left on a chair for 12 hours in pain and been sick no privacy what so ever. I really hope I never have to use the royal stoke for myself I was so appalled as to how they care for patients