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Excellent Service and Care at Spa Medica

Story from nhs.uk

"Excellent Service and Care at Spa Medica"

Following referral within 4 weeks

I had cataract surgery on my right eye in July. Cataract surgery on my left eye took place 4 weeks ago at my convenience.

I have attended the centre 6 times in total for pre op assessment, surgery and post op care. On every occasion the care provided was faultless, the surgery was painless, verbal and written instructions for aftercare thorough. I now have almost 20/20 vision without glasses, the world is a brighter place. I can't thank you enough.

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Responses

Response from Medical Centre 8 years ago
Medical Centre

Submitted on 28/11/2016 at 11:30
Published on nhs.uk on 29/11/2016 at 01:34

Dear Elaine,

Thank you for taking the time to review your experience at SpaMedica Newton-le-Willows. We really appreciate patients leaving feedback, as it helps us evalute the service we provide, and improve it where necessary.

We are thrilled to read that you are feel the care we provided on each of your visits, was 'faultless'. We strive to deliver the very best care to every patient who comes through our door, and we are delighted that we achieved this during your time with us. We are also delighted that your vision is now almost 20/20 and the world is a 'brighter place' following surgery. Comments like this really do make our jobs so worthwhile.

Your kind words have been relayed to the team at Newton, who really appreciate hearing such positive feedback.

We thank you once again for your feedback and wish you all the very best for the future.

Kindest regards,

The SpaMedica Team

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