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Cancer Care

Story from nhs.uk

"Cancer Care"

About: Queen Elizabeth Hospital Birmingham

I was admitted for TACE treatment for my Primary Liver Cancer I was welcomed into Ward 623 everyone was so friendly and I was prepared for my chemotherapy which was carried out the following day The thing that I was most appropriately impressed by was the full explanation off what was happening during the TACE operation and the after care on the ward you have an excellent team and I am pleased to say that after the treatment I was declared cancer free this week I am so grateful to your hospital sorting me out in such a short time My two concerns that I have is the absence of Shredded Wheat at breakfast time and the patient transport for which I had to wait for over 4 hours which I could have done without otherwise the catering was up to a good standard

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Responses

Response from Queen Elizabeth Hospital Birmingham 8 years ago
Queen Elizabeth Hospital Birmingham

Submitted on 29/12/2016 at 11:48
Published on nhs.uk on 30/12/2016 at 01:30

Dear Alan,

Thank you for taking the time to feed back about your experience on Ward 623 at the Queen Elizabeth Hospital Birmingham. Please accept our apologies for the delay in responding. We are delighted to hear that your experience was so positive, your kind words have been forwarded to the senior staff responsible for this ward so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Thank you also for bringing to our attention the lack of Shredded Wheat on the breakfast menu, we are sorry that your preferred choice wasn’t available, your concern has been forwarded to our Catering Management Team who appreciate your comments. We are also sorry that there was a delay in your transport arriving and for any inconvenience caused by this, the Transport Management Team have been made aware.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

Finally, it is lovely to hear that you have been declared cancer free, that must be a huge relief to you, wishing you all the best for the future!

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