"By moving away I realise what poor service I used to receive"

About: Lincolnshire Partnership NHS Foundation Trust / Crisis resolution

(as the patient),

I have used Louth Crisis team multiple times in the past, and always felt like the problems I had with them were because of something wrong in the way I was being. I always felt like I wasn't taken seriously and found follow ups etc. were awful. I'd get home from being discharged following an overdose and they would just leave a voicemail saying to call them if I needed, when at that point I wasn't able to do that and needed someone to be calling me.

I have taken so long to complain because I didn't realise how bad the Louth team are in my experience, until I moved away. I am currently under a different crisis team in a different area and they are completely different to Louth. They are truly amazing, they care. They don't seem to have lost their passion for their job. They don't see see self-harm as petty and they don't just want to get rid of a patient as soon as they can.


Response from Heather Hunt, Patient Experience Advisor, Lincolnshire Partnership NHS Foundation Trust 3 years ago
Heather Hunt
Patient Experience Advisor,
Lincolnshire Partnership NHS Foundation Trust
Submitted on 23/11/2016 at 09:11
Published on Care Opinion at 11:05

I am very sorry to hear that you feel you did not receive appropriate, timely and supportive service from Louth Crisis Resolution and Home Treatment Team (CRHT). I was concerned to hear you had multiple negative experiences with the team when contacting them for support. I can only apologise for your experiences and state that I would encourage anybody using the service to discuss any issues with their care at that time. This means that the attitudes and behaviours of any team members can be addressed at that time. This ensures the service user then receives a prompt response and a service that meets their individual needs.

I hope that your recovery continues in a positive manner in your new area and if you wanted to discuss anything further please contact me directly through the Louth CRHT.

Jacqui Hunt, Team Coordinator, Louth and Boston CRHT”

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