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"Poor communication"

About: Princess Royal University Hospital / Maternity

I was recently referred to maternity assessment unit. Since then, I have been at the unit more than a couple of times. It was painfully an awful situation. Nobody cared about my presence. Poorly communicating staffs are present at all levels. I was already with a lot of queries and concerns regarding my condition, yet, none cared to explain the protocol carried out. I felt like, I had no dignity and respect. I was treated like a guinea pig, just tests done and nobody explains the purpose or next action plan. Nobody cares to keep the patient informed and function very slowly. Kindly take these into serious concerns. We do pay taxes and owe some dignity.

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Responses

Response from Princess Royal University Hospital 4 years ago
Princess Royal University Hospital
Submitted on 09/11/2016 at 14:08
Published on nhs.uk on 10/11/2016 at 01:30


I am sorry to hear that your experience has not been satisfactory. It would be helpful if we could have a bit more information so that we can look into the issues that you have raised and I would encourage you to contact our Patient Advice and Liaison Service on 020 3299 3601 or email PALS at kch-tr.PALS@nhs.net

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