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"Thyroidectomy and aftercare"

About: William Harvey Hospital (Ashford) / General surgery

(as the patient),

I had elective surgery at Day Surgery in William Harvey Hospital and from start of admission I felt in safe hands - thanks to Graeme and his team. The surgeon Mr Theoki was calm and made me feel calm. My first memory was awakening in the recovery room feeling hot and bothered and the 2 lovely recovery nurses got me a fan and telephoned my husband. The nurses on Rotary Ward were all great and special thanks to Staff Nurse Gift who beautifully introduced herself to me and my husband at the start if her night by saying "hello my name is Gift and I will be looking after you tonight..." And she did.

I was discharged home the following day with very clear post op instructions. Unfortunately I had two emergency admissions back to ward over the next few days but the doctors and nurses who I saw on each occasion were kind, professional and reassuring. Special thanks to nurses Jackie, Kenny, Jackie, Gift, Ben, Nicole who all made my stay as pleasant as possible. The ward receptionist Sara and housekeepers were also good. On discharge I again felt reassured and knew that I could call at any time I had further issues.

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Responses

Response from William Harvey Hospital (Ashford) 7 years ago
William Harvey Hospital (Ashford)
Submitted on 11/11/2016 at 09:18
Published on nhs.uk on 12/11/2016 at 01:31


I'm sorry to learn that you had a couple of set-backs in your recovery, but thank you so much for taking the time to let us know about your surgery at the William Harvey Hospital and how well you were cared for on Rotary Ward.

I hope that your recovery now continues and is problem free.

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Response from Sally Smith, Chief Nurse and Director Of Quality, East Kent Hospitals University NHS Foundation Trust 7 years ago
Sally Smith
Chief Nurse and Director Of Quality,
East Kent Hospitals University NHS Foundation Trust
Submitted on 12/11/2016 at 10:12
Published on Care Opinion at 10:29


picture of Sally Smith

Thank you so much for taking the trouble to write in to us with this lovely feedback. We are always proud of our staff when they care for our patients compassionately. Your feedback has been shared with Gift and the staff and may I wish you a continuing strong recovery.

Thanks again, appreciated.

Sally

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