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A&E/Acute Medical Unit A

Story from nhs.uk

"A&E/Acute Medical Unit A"

About: Royal Blackburn Hospital / Accident and emergency

On 19/10/16, I attended A&E for chest pains. From the receptionist, the triage nurse and the exceptional casualty Dr, I have to say my treatment was excellent. I was subsequently transferred to Acute Medical Unit A. I was kept informed of what was going on at all times. The junior Dr and the Consultant were outstanding in their care and professionalism and I have to say that one member of staff was exceptional in her care and assistance,going above and beyond the call of duty to help me. I have over 12 years experience in the NHS and in Field Medical Care and all I can say is the attention I received was first rate.

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Responses

Response from Royal Blackburn Hospital 8 years ago
Royal Blackburn Hospital

Submitted on 07/11/2016 at 10:16
Published on nhs.uk on 08/11/2016 at 01:31

Thank you so much for your comments regarding your recent admission to the Emergency Department and the Acute Medical Unit A at Royal Blackburn Hospital and thank you for taking the time to do so.

It is lovely to receive such positive feedback regarding your admission and to hear that you found the attention you received to be first rate.

I will ensure your comments are passed onto the staff who will be delighted to receive such wonderful feedback as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information so we can understand the bits of your experience that made this such a good admission for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services.

You can either contact me (Melissa Almond) on 01254 734087 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Melissa Almond

Senior Patient Experience Facilitator

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