"Utter farce at every turn"

I've had two instances where I've had to attempt to access this hospital, and frankly, neither was worth effort. I can only suggest going elsewhere unless completely desperate.We've had procedures carried out- a lumbar puncture- on a child who did not need one, without pain relief or anaesthetic. We have had the same child being given food he was severely allergic to, not once, not twice, but 5 different food items when he was utterly starving and very nearly, whilst tired, ate them without thinking. We have had him placed in a dirty, small room with no buzzer, clean bedding, air conditioning or windows that opened, for four hours. We have had a Nurse being verbally abusive to me for asking about the whereabouts of test results which were meant to be back in an hour but took four- and then, when asked why they felt it necessary to shout abuse at me in front of both my children for making a polite enquiry- had them slam a door in my face, hurting my wrist. Now, I have had a ten month wait for an urgent appointment with the Eye Clinic- despite having previously been told "urgent" appointment requests from an Optometrist should be seen in no longer than 8 weeks by a Manager at the RBH- cancelled the day before with no reason or excuse, or apology. Apparently, when speaking to PALS, I was "triaged" and "Graded down" by their Consultant- who has never seen me nor met me, compared to the Optometrist who has and ordered the appointment. An utter joke, they do not care, it's excuse after excuse and never their staff at fault. They have no interest in anyone.