"Wait for CT scan resul"

I had a CT scan on the 14th September and was told my results would be available in two weeks or maybe less. I was in a lot of pain so I phoned the Imaging department several times to find out the progress. To their credit they were always very kind and empathetic and I always felt better after talking to them, they did not seem to mind me phoning and understood my anxiety My result was escalated and it was available to my consultant on the 10th Oct at 9am. I asked the secretary how long it would take until I received a letter and they told me my consultant was quick so not too long. By Friday after waiting for the post every day I was beside myself so I phoned again clearly distressed to be told the scan had needed verifying by a Radiologist. I knew this had been done already so this was clearly not true. Two years ago a previous scan had found something so I was understandably anxious. By the next week I did not know what to do so I phoned PALS who contacted the secretary to be told the scan result had needed to be verified by a consultant. They promised the letter would be typed for the end of the week ie 14th Oct. This I understand was done. By the next week I had still not heard anything and I contacted PALS again. They investigated and informed me the consultant had gone on holiday without signing the letter and they could not help me or give me any information. The consultant is now back but very busy and I probably will not receive my letter until the end of this week, as they all are posted second class. This wait is intolerable. If the scan finds no abnormalitiesI I have undergone extreme stress and anxiety for nothing, as well as coping with the terrible pain and other symptoms. It is cruel and undoubtedly has impacted on my health and wellbeing. A wait from 14th September to early November is unacceptable, something needs to change.