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"Short notice for appointments, antiquated systems"

About: West Middlesex University Hospital / Maternity

(as the patient),

I knew I was due to have an ultrasound scan at 28 weeks, but by 27 weeks I still hasn't received an appointment. I called up to find out when it would be and was told it was booked for the following Tuesday (8 days later) but they couldn't tell me the time of the appointment yet - I would have to wait until the letter came through in 4 days' time, or I could call in 2 days' time to see if they could give me the time. What kind of system is this? ? ?

Please sort out a more user-friendly and modern way of allocating appointments and informing patients of them.

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Responses

Response from West Middlesex University Hospital, Twickenham Road, Isleworth Middlesex TW7 6AF 5 years ago
West Middlesex University Hospital, Twickenham Road, Isleworth Middlesex TW7 6AF
Submitted on 03/11/2016 at 11:01
Published on Care Opinion at 11:35


We are sorry to hear about your recent experiences arranging an ultrasound scan. This is not our normal process which is to arrange a date and time in advance. Please could you contact us directly so that we can look into this and respond to you properly. Call our PALS team on 020 8321 6261 or email complaints@wmuh.nhs.uk

Thank you.

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