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"What's happening to ward 5 my regular ward"

About: The James Cook University Hospital / Urology

Immersive Reader

Having now been in and out of hospitial quite a lot over the last 2 yrs since having a supra pubic catheter inserted despite several infections were I have had over 10 admissions in the last 12 months alone not all yo this hospitial but all for urology problems and getting worse each time with sepsis infection. Anyway on my last visit to ward 5 for my routine change of my catheter once been shown to my bed on the ward all standard procedure as per usual and always done by the sister and done with first class five star care as always very very careful in doing this as I have quite a few problems having this done I have to be antibiotic and pain relief given through out the procedure as this happens every time but done so very clever by the sister who I have come to form a good friendship with now and a chat before and after it is done to make sure I'm comfortable with the whole thing and won't let me home until they are satisfied all is ok with me and the procedure very good care indeed. Now the problem is as I have to go to this ward every time I need a change of catheter even if it is before due time or I have infection or problems I only have to call the ward and they will accommodate me as soon as possible but after my last visit I was told that the ward is getting moved round and different people will be given different rolls my problem is I have gained my trust in ward 5 staff and this sister. I have had it changed by 2 difrent people before and I was put through so much pain and distress I was in tears and kept in for 2 days so I realy hope that you consider what will be happening with people like myself

I can only finish by saying that all the treatment and operations IV had at James cook have all been first class on the urology ward kind regards Terry m,,,

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Responses

Response from The James Cook University Hospital 8 years ago
The James Cook University Hospital
Submitted on 23/12/2016 at 09:53
Published on nhs.uk on 24/12/2016 at 01:30


Immersive Reader

Good morning

Thank you for your comments on the NHS Choices Website.

The South Tees Hospitals NHS Foundation Trust and the Planned Care Centre always welcome feedback from our patients and we appreciate that any changes can be unsettling.

The ward reconfigurations have been made to improve the service we offer to our patients.

Please be reassured that staff with specialist skills will continue to care for you.

Should you need to contact a member of the urology nursing team or make an appointment about your catheter please contact Ward 8 on 01642 854508.

I hope this response has reassured you, however f you would like to speak to PALS directly, please telephone 01642 854807 or email to pals@stees.nhs.uk

Thank you

Margaret Robinson

IG and Patient Safety Advisor

The Murray Building

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW