"Lost/misplaced MRI scan"

After waiting patiently for a month for an MRI scan that was recommended by my specialist, I call to request my results after two week (as I was out of the country soon after) as I had not heard anything back. After being told that my results would be ready after two/ three days, I assumed the results would be available to me 2 weeks later. Upon calling and getting through to the secretary, I was informed that their is nothing on my files regarding any MRI I had. I then gave the exact time and day as to when I had my scan to which I was informed that they will contact the X-ray department and get back to me. I received a voicemail later that day telling me that my results won't be ready for another week. It seems obvious that had I not called, those results would be non-existent and all staff would have been none-the-wiser. I had heard that Stoke Mandeville was terrible and had a habit of making hiccups, but I always imagined it not to be so common. I have a lot of respect for the NHS and I understand that you may be under a lot of strain due to the demands but come on, this is happening far to often at Stoke Mandevile. I know people who will travel the extra miles to another city just to avoid going back here.