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"Compassion in the Critical care unit"

About: University Hospital Wishaw / Trauma & orthopaedics

(as a relative),

My cousin was admitted into wishaw general hospital over 4 weeks ago with stomachs issues. He was in ward 16, the staff were very understanding and kept my aunt up to date what was happening. After a ct scan he had took pancreatitis and we were advised that he was to be moved to critical care unit as he could be monitored a lot better in this unit. Every change of staff in this ward took time out to come and explain what was happening with him whether it be my aunt, my mum or myself and even if we just had a question the staff took the time out to come speak to us. Unfortunately he passed away but still the staff were helpful and friendly didn't rush us out the ward as they would have needed the room for other critical patients. We just wanted to let the staff of both wards know that we appreciate how much as a family we appreciate and want to thank them for the care that they gave to my cousin and also the compassion they gave us as a family. Thank you and kept doing amazing work.

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Response from Gillian McAuley, Chief of Nursing Services, University Hospital Wishaw, NHS Lanarkshire 8 years ago
Gillian McAuley
Chief of Nursing Services, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 25/10/2016 at 14:13
Published on Care Opinion at 15:06


picture of Gillian McAuley

Dear Clareb76,

I am so sorry to hear of the passing of your cousin, sincere condolences to you and your family. I was heartened to read of your experience of our services across ward 16 and critical care. I will share your feedback with staff and I know that they will pleased, that you felt informed and that they demonstrated compassion whilst supporting you through such a difficult time.

I understanding you will all be in the early stages of your grieving process and thank you very much for taking the time to feedback.

Kindest Regards,

Gillian

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