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"The care received by my late father"

About: St John's Hospital / Accident & Emergency

(as a relative),

One evening I arrived home from work to find my father complaining of severe pain in his chest. I called the paramedics, who felt that my father would be better going to A & E. We spent several hours in A & E. During that time I informed the medical staff that my father's family had a history of blood clotting problems - noting that his late mother had had phlebitis, and that his son (my brother) had been treated earlier in the year for 5 blood clots on his lungs. The staff eventually decided that they could do nothing for my father and sent us home.

At approximately 11. 30pm the following day, I heard my father cry out in pain - he was in another room to me. I discovered him on the bathroom floor, with a cut to his head (sustained when he fell). I called an ambulance, which came straight away, but it was too late - he died, in hospital. The post mortem found that the cause of death was a pulmonary thrombo-embolism - a blood clot on his lung. I can't say for certain, but I believe that if I had been listened to the previous evening, that the medical staff would have checked for/treated my father for a possible blood clot, and that my father might still be alive today.

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 7 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian
Submitted on 13/12/2016 at 13:33
Published on Care Opinion at 14:32


Dear Nefertari

At the outset, please can l say how sorry l was to read what happened to your father and please pass on my condolences to you and your family. I have shared your feedback with the senior team at St John’s Hospital and they too were very saddened to hear how you felt you were not listened to and of your father’s death.

The senior team at St John’s would like to offer to meet with you to discuss your father’s care and would be grateful if you can please contact the Patient Experience Team:

Email: feedback@nhslothian.scot.nhs.uk

Telephone: 0131 536 3370

Post: 2 – 4 2 - 4 Waterloo Place, Edinburgh, EH1 3EG

Kind regards

Jeannette

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