"Should be possible to get an appointment without begging"

My treatment plan is a Psoas Nerve Block every 3 months. In reality it lasts less than 3 months so by the time my next appointment comes around I am in constant and acute pain. When I was under the treatment centre it ran like clockwork and I would get a telephone call well in advance to book my next appointment. When we had to go back to the city hospital it was once again chaos, trying to get the next appointment in time was so difficult I would often be in tears begging for a date within timescales.

This time my next nerve block is due next month. I left 3 messages as there is a new telephone system you can't speak to anyone you have to leave a voice message. This week I left my third voice message and today I finally got a call back. They were very unpleasant from the start and told me my appointment would be more likely month after next. I said no my treatment plan is every 3 months I need it next month. They said well it won't be then it'll be the month after that. I said that isn't good enough I should have it every 3 months. They replied oh well Ill have to email your consultant to see if he wants to expedite you over all the other people who have been waiting much longer than you! I said yes you will you email him and ask. They tutted and said right I will but they've been waiting longer than you! Ok then? I said no not really bye and out the phone down.

Do you think this is a professional or courteous way to speak to a patient? ? This is like doctors receptionist from the 1970's rude and controlling. The nerve blocks are the only thing that manages to take the edge off my pain and to know that every few months I have to start the battle to try to get it as agreed by my pain management consultant is upsetting to say the least. For a member of their staff to treat people in this way is not acceptable and I want this sorting out so other people are not treated in this manner.

I should not have to fight every 3 months for my agreed treatment with pain centre admin who do not have the right to treat patients in this way.